Delivery, Returns & cancelation
find out more about our lead time & returns policy.
Delivery- it can take up to 7 days for us to produce & fulfil your order once your order is ready to be posted/collected you will get an email letting you know the next step, from there if you have chosen the postage option dependant on which service you have chosen (1st or 2nd class) it will take from 2 -4 days for your items to reach you.
Returns & Refunds- We would hope you fall in love with your items however if you aren't completely satisfied with your items please do get in touch with us at Alaniskolesnikova@gmail.com.
we do not give refunds if you do not like the fragrances you have chosen or if you have used your products incorrectly as everything is handmade and mostly made to order especially for you. if your items come damaged while in transit you have unto 14 days from your order being posted to let us know about it. all burners are checked before we send and are wrapped/boxed to avoid damaged but sometimes we know accidents happen in this case we will replace for you if we have the stock to do so if not the option of a refund or credit note will be offered.
we cant refund orders that are in the process of being produced or in transit.
Cancelations of orders- we do not accept cancelations of orders as we usually start your order asap & many of our items are made to order.